Blue moon? I feel that the misinformation about library services is running rampant this week.
1. You have to pay to get articles through InterLibrary Loan. Ouch!
2. You can't recall books. What?
3. And one patron didn't know how to find articles you "don't need to pay for". Turns out they were searching via the web (not Google) and didn’t know about our databases page.
Happily all were thrilled to find out that we do not charge for ILL, do subscribe to online journals and do allow books to be recalled. Maybe we shouldn't worry so much about getting the word out about the NEW services we offer, but go back and review the basics....
All done, all forgiven
2 years ago