Wednesday, October 27, 2010

Waiting for the Mail is Old School

When I was a college student our mail boxes were inside the front door of our dorm. We checked them several times a day -- when we left for classes, when we came back from classes, walking by on the way to the television (no, we didn't our own televisions in our room...) etc. Fast forward. University of Rochester students each have a CPU box in the university building that houses the post office, but not in their dorms. They rarely get print mail. Their parents call them and text them. They facebook and text their friends. They almost never GET mail so they almost never go and check their CPU boxes. As one student told me, they're mostly filled with chinese take-out menus...

So why does the University still send *important* notifications in print to CPU boxes?? As an adviser, I get copied in on these official letters. I immediately scan the letter and resend it by email with a follow-up on facebook. On more than one occasion, my email is the first time that the student has learned that they are in danger of failing, being expelled, etc. etc. Yikes!

Why on earth do we insist on communicating with students the way we did when we were undergraduates?

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