Discouraging

I just had a woman come by the desk asking how she can send a note to library administration. We chatted and it turned out that she had been studying by a man who scared her. Of course, I told her to always let us know immediately, we will always call security immediately, etc. etc. But afterwards I mostly felt terribly discouraged. Her original solution was to send me an email hours or even days afterward the incident? How afraid do women have to be before they feel justified in saying something?