Friday, September 21, 2007

Three "no's" to yes

What a day.What a week. At least I can remind myself that we have turned three "no's" into yes's. (Thanks to Don Barlow for talking about this idea at ALA Annual.)

No, we only have *Styrofoam* cups for the coffee.
Yes, we have paper cups for coffee.

No, we don't have a scanner. You have to walk back across campus.
Yes, the scanner is on order and it will be installed soon.

No, you can't return a book at the reference desk.
Yes, we can take that book for you.

1 comment:

Don W. Barlow said...


I am always amazed when we review our NO LIST. There is no greater satisfaction than turning a no into a yes for our customers and staff.