We, we libraries, are just terrible at marketing our services. We had a design workshop for graduate students this week. In the course of drawing a picture of their ideal library space, they also made suggestions for new library *services*. One enthusiastic and articulate student suggested that we offer a new service where you could request a book and it would be delivered to a circulation desk. Great idea. In fact, we HAVE this service. We offer this service. The graduate student has been at the UofR for seven years and has never found the service, despite actively looking for it. Groan. We're rolling out a new interface today for our request forms. Hopefully this will help. We have no where to go but up.