A lot has changed in six years

I was cleaning out old files at the reference desk. I found a four page training checklist for reference desk students. When I first started at Carlson, we had students working with us at the reference desk from 9 a.m. until 12 midnight!! It seems impossible to imagine now. Over time, we cut back more and more, until now we have no reference desk students at all. Frankly these days there is barely enough business to justify a staff person on the reference desk, much also scheduling a student. It was a huge job to supervise so many students. The scheduling was horrific and the training was non stop. Still, it was super fun to work with them. I miss that part.